Terms Conditions

Terms & Conditions

Effective Date: August 28, 2026

Welcome to KrishiSathi™. These Terms & Conditions govern your access to and use of the KrishiSathi™ website and the purchase of products and services through our platform.

By accessing, browsing, registering on, or purchasing from our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1

About KrishiSathi™

KrishiSathi™ provides agricultural products and solutions, including farm machinery, agro chemicals, cattle feed, bio-harvest products, and other agriculture-related products as made available on the website.

We reserve the right to add, remove, modify, or discontinue products and services at any time without prior notice.

2

Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our website, servers, or systems
  • Interfere with website security or functionality
  • Copy, reproduce, modify, or distribute website content without permission
  • Use automated systems to access or collect website data without authorization
  • Provide false, misleading, or inaccurate information
  • Use another person's account or personal information without authorization

We reserve the right to restrict or terminate access to users who violate these Terms & Conditions.

3

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.

However:

  • Product images may vary slightly from the actual product.
  • Colours, dimensions, packaging, specifications, and appearance may vary depending on the manufacturer or supplier.
  • Product specifications may be updated by manufacturers without prior notice.
  • Availability may change without notice.

KrishiSathi™ reserves the right to correct errors, inaccuracies, or omissions and to update product information whenever necessary.

4

Product Prices

All prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, installation charges, or other charges may be added where applicable and will be communicated during the ordering process.

In the event of an incorrect price being displayed due to a technical or human error, KrishiSathi™ reserves the right to cancel the affected order and refund any amount already paid.

5

Orders

Placing an order on our website constitutes an offer to purchase the selected product.

An order will be considered accepted only after confirmation by KrishiSathi™.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Incorrect customer information
  • Suspected fraudulent activity
  • Delivery limitations
  • Payment issues
  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy and applicable payment processing procedures.

6

Payment

Payments may be processed through third-party payment gateways.

You agree to provide valid and accurate payment information when placing an order.

KrishiSathi™ does not request your OTP, UPI PIN, ATM PIN, card PIN, banking password, or other confidential banking credentials.

You are responsible for ensuring that your payment information is accurate and that you are authorized to use the selected payment method.

7

Shipping & Delivery

We will make reasonable efforts to deliver products within the estimated delivery period displayed at the time of purchase.

Delivery timelines may be affected by:

  • Weather conditions
  • Transportation delays
  • Public holidays
  • Logistics issues
  • Incorrect or incomplete address information
  • Events beyond our reasonable control

The customer is responsible for providing an accurate delivery address and contact number.

Once an order has been dispatched, delivery may be handled by independent logistics or courier partners.

8

Inspection on Delivery

Customers are advised to inspect packages at the time of delivery.

If the package appears damaged, tampered with, or materially different from the order, please document the issue and contact our customer support as soon as possible.

For machinery and other large or technical products, customers should carefully inspect the product and accessories before use.

9

Farm Machinery

Farm machinery and agricultural equipment must be used strictly according to the manufacturer's operating instructions and safety guidelines.

Customers are responsible for:

  • Proper installation and operation where applicable
  • Following manufacturer safety instructions
  • Using appropriate protective equipment
  • Ensuring that operators are properly trained
  • Performing required maintenance
  • Using products only for their intended purpose

KrishiSathi™ shall not be responsible for damage, injury, loss, or malfunction resulting from misuse, unauthorized modification, improper installation, negligence, or failure to follow manufacturer instructions, to the extent permitted by applicable law.

10

Agro Chemicals and Agricultural Products

Where applicable, agricultural chemicals, inputs, pesticides, fertilizers, or similar products must be used strictly according to the manufacturer's label, instructions, applicable laws, and recommended safety practices.

Customers are responsible for ensuring that products are suitable for their intended application and are used in accordance with applicable requirements.

Do not use any agricultural chemical or product contrary to its label or safety instructions.

11

Warranty

Where a product is covered by a manufacturer's warranty, the warranty will be governed by the applicable manufacturer's terms and conditions.

Warranty coverage may vary by product.

Unless expressly stated otherwise, KrishiSathi™ does not provide any additional warranty beyond the warranty offered by the relevant manufacturer or supplier.

Warranty claims may require proof of purchase, product details, serial numbers, photographs, inspection, or other documentation.

12

Returns, Replacement & Refunds

Returns, replacements, and refunds are subject to the applicable Return & Refund Policy published on the website.

Certain products may not be eligible for return or replacement because of their nature, including products that are customized, used, installed, opened, perishable, or otherwise restricted by applicable law or the applicable product policy.

Customers should review the Return & Refund Policy before placing an order.

13

Intellectual Property

All content available on the KrishiSathi™ website, including:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Graphics
  • Photographs
  • Videos
  • Website design
  • Icons
  • Layouts
  • Software

is owned by or licensed to KrishiSathi™ or the relevant rights holder and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

14

Third-Party Services

Our website may use third-party services, including payment gateways, courier companies, analytics providers, hosting providers, and other service providers.

Your use of third-party services may be subject to their respective terms and policies.

KrishiSathi™ is not responsible for the independent acts, omissions, policies, or systems of third-party service providers, except as required by applicable law.

15

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for activities conducted through your account.

Please notify us immediately if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or applicable law.

16

Limitation of Liability

To the maximum extent permitted by applicable law, KrishiSathi™ shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

17

Force Majeure

KrishiSathi™ shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, severe weather, war, government restrictions, strikes, transportation disruptions, internet failures, technical failures, pandemics, or other extraordinary events.

18

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

19

Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated terms are published on the website unless otherwise stated.

You are responsible for reviewing the Terms & Conditions periodically.

20

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes relating to these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the competent courts in Patna, Bihar, India.

21

Contact Us

For questions regarding these Terms & Conditions, orders, products, or services, please contact us:

KrishiSathi™

2nd Floor, Sunaina Bhawan, Jaganarayan Colony, Jakariyapur, Opposite Maa Santoshi Online Exam Centre, Patna - 800007, Bihar, India

22

Acceptance of Terms

By accessing or using the KrishiSathi™ website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.