KrishiSathi™ delivers products to serviceable locations across India, subject to product availability and courier or logistics service coverage.

Some products, particularly large farm machinery and agricultural equipment, may have specific delivery areas, transportation requirements, or additional delivery arrangements.

If a location is not serviceable, we may contact the customer to discuss an alternative delivery arrangement or cancel and refund the order where appropriate.

Orders are generally processed after successful payment confirmation or order confirmation, as applicable.

Orders may require additional processing time for:

• Farm machinery
• Large or heavy equipment
• Products requiring special handling
• Products requiring installation or assembly
• Orders containing multiple products
• Products sourced from manufacturers or suppliers

We may contact the customer if additional information is required to process or dispatch an order.

The estimated delivery time will generally be communicated during the ordering process or after the order has been confirmed.

Delivery timelines may vary depending on:

• Delivery location
• Product availability
• Product size and weight
• Manufacturer or supplier processing time
• Courier or logistics partner
• Weather and transportation conditions
• Public holidays
• Other circumstances beyond our reasonable control

Estimated delivery dates are indicative and are not guaranteed unless expressly stated otherwise.

Shipping charges may vary depending on:

• Product type
• Product weight and dimensions
• Delivery location
• Shipping method
• Special handling requirements
• Farm machinery transportation requirements

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before dispatch.

For certain large machinery or bulk orders, transportation charges may be calculated separately.

Once your order has been dispatched, we may provide shipment or tracking information through the contact details provided during checkout.

Tracking availability depends on the courier or logistics partner handling the shipment.

Customers are responsible for providing complete and accurate delivery information, including:

• Full name
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid mobile number

KrishiSathi™ will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information supplied by the customer.

Additional delivery charges may apply if an order needs to be re-shipped because of an incorrect address or customer-related delivery failure.

Our courier or logistics partner may make multiple delivery attempts depending on its delivery policy.

If the customer is unavailable, the customer may be contacted by the delivery partner to arrange another delivery attempt.

If an order is returned because the customer repeatedly fails to accept delivery, any applicable re-shipping or return transportation charges may be deducted from the refund or charged to the customer, subject to the applicable order and refund terms.

Although we make reasonable efforts to meet estimated delivery timelines, delays may occur because of circumstances beyond our control.

These may include:

• Severe weather
• Floods or natural disasters
• Transportation disruptions
• Courier delays
• Strikes
• Government restrictions
• Public holidays
• Supplier or manufacturer delays
• Technical or logistical problems

KrishiSathi™ will make reasonable efforts to assist customers in tracking delayed shipments.

If an order contains multiple products, items may be shipped separately depending on product availability, warehouse location, supplier, size, or shipping requirements.

Customers may therefore receive multiple packages for a single order.

Unless specifically stated otherwise, KrishiSathi™ currently focuses on deliveries within India.

International shipping, where offered, may be subject to additional shipping charges, customs duties, taxes, documentation, and other applicable requirements.

Certain products may have specific transportation or regulatory restrictions due to their size, weight, nature, or applicable laws.

KrishiSathi™ reserves the right to restrict shipping of particular products to certain locations where required.

Requests to change the delivery address should be made as soon as possible after placing the order.

An address change may not be possible once the order has been dispatched.

Any additional transportation or re-shipping costs resulting from an approved address change may be payable by the customer.

KrishiSathi™ reserves the right to update this Shipping Policy from time to time.

Any changes will be published on this page with a revised effective date.