We may collect the following information when you use our website or services:

Personal Information

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Delivery details
• Account login information, where applicable
• Information provided when you contact our customer support

Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

• Products purchased
• Order details
• Billing information
• Shipping information
• Payment status and transaction-related information

Payment details may be processed through secure third-party payment service providers. We do not intend to store complete debit card, credit card, UPI PIN, banking passwords, or other sensitive payment credentials on our servers.

Technical Information

When you visit our website, certain information may be automatically collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website
• Cookies and similar technologies

We may use collected information to:

• Process and deliver your orders
• Confirm orders and payments
• Provide customer support
• Respond to enquiries and requests
• Manage your account
• Improve our website, products, and services
• Personalize your shopping experience
• Send order confirmations, shipping updates, and service-related communications
• Prevent fraud, misuse, and unauthorized activities
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Send promotional communications where permitted by law and, where required, with your consent

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand website usage
• Improve website performance
• Provide relevant marketing and advertising

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We do not sell or rent your personal information as a business practice.

We may share necessary information with trusted service providers who assist us with:

• Payment processing
• Order fulfilment
• Shipping and delivery
• Website hosting and technology services
• Customer support
• Marketing and analytics
• Fraud prevention and security

These service providers may only use information as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information where required to comply with applicable laws, legal processes, government requests, court orders, or to protect our legal rights, customers, website, or business.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, record keeping, dispute resolution, fraud prevention, and compliance with applicable legal requirements.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

Our website may contain links to third-party websites, payment providers, social media platforms, advertising services, or other external services.

Third-party websites operate under their own privacy policies. KrishiSathi™ is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

Our website is not intended to knowingly collect personal information directly from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Raise a concern or complaint regarding the handling of your personal information

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

Where permitted by applicable law, we may contact you regarding products, offers, services, or promotional activities.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe mechanism provided in the communication, where available.

Please note that even after opting out of promotional communications, we may continue sending essential service-related communications such as order confirmations, payment updates, delivery notifications, security notices, or important account information.

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised Effective Date. We encourage you to review this page periodically.

By using the KrishiSathi™ website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.